Our Service Process
A clear, step-by-step guide to how we deliver seamless medical concierge services for international patients in Shanghai
Initial Consultation & Assessment
We start with a detailed consultation to understand your medical needs, preferences, and any specific requirements you may have (e.g., language, hospital preferences).
Our team will assess your medical history and provide initial guidance on the best healthcare options in Shanghai.
Customized Plan Development
Based on your assessment, we create a personalized medical concierge plan tailored to your needs—including hospital/specialist selection, appointment scheduling, and logistics coordination.
We share the plan with you for review and adjust as needed to ensure it aligns with your expectations.
Appointment & Logistics Coordination
We handle all the logistics: booking appointments with top specialists/hospitals, arranging transportation, translation services, and accommodation (if needed).
Our team will confirm all details with you and provide a comprehensive schedule for your medical journey.
On-Site Support & Assistance
During your medical visit, our bilingual staff will be on-site to assist with translation, communication with medical staff, and any unexpected needs that may arise.
We ensure a smooth experience from check-in to consultation/treatment.
Post-Treatment Follow-Up
After your treatment/consultation, we follow up to ensure you are satisfied with the care received and address any questions or concerns.
We can arrange follow-up appointments, medication delivery, or additional support as needed.
Important Notes
- We recommend initiating the process at least 7-10 days before your desired medical visit to ensure optimal scheduling.
- Please provide accurate and complete medical history to help us create the most effective plan for you.
- Our team is available 24/7 during your medical journey to address any emergency needs.
- All medical information is kept strictly confidential in compliance with international privacy standards.