Clear answers.
Before you decide.

HSMC is an independent medical coordination service operated by Chenhong (Shanghai) Health Management Co., Ltd. We help international patients connect with hospitals and specialist teams, organize second opinions and coordinate care. Medical assessment and treatment are provided by hospitals and physicians.

If you have chosen a hospital and need a consultation or straightforward treatment, you can request appointment support, with interpretation if needed. If you want specialist advice or help comparing treatment options, start with a US$300 remote second opinion. A free introductory meeting can help you choose the appropriate service.

Yes. Hospital information is free to browse, and using HSMC coordination is optional. You may contact a hospital directly through its verified official channels. Our directory is being developed; specific contacts, campuses and clinician availability are displayed only when confirmed.

Yes. You can tell us your preferred hospital or specialist, or ask HSMC to recommend teams with expertise in your condition. We explain the options and coordinate contact. Named clinicians and appointment availability require hospital confirmation; the final choice remains yours.

It includes hospital or specialist-team matching, remote review coordination and one detailed written report consolidating doctors’ advice, preliminary treatment options and estimated future treatment costs. Medical summary translation and record organization are included, with no current volume limit. We also help you understand the recommendations and practical next steps.

Where a comparison is needed, we can coordinate reviews by two specialist teams, generally from different hospitals, as part of the agreed US$300 service. You may nominate a hospital, or we can recommend appropriate teams. Before review, we confirm the hospital or teams and whether a two-team comparison is needed by email or SMS.

Doctors provide the medical opinions. HSMC helps organize their recommendations, clarify points that need further discussion with the doctors, and compare practical arrangements in light of your treatment goals and circumstances. We provide coordination recommendations; you decide which team and pathway to pursue.

Please provide existing examination reports, diagnosis summaries, previous treatment details and relevant clinical history. We will confirm the required documents for your case. The service uses existing reports and does not include independent re-reading of imaging or pathology. If a re-review is needed, we can coordinate an in-person hospital appointment in China.

No. The purpose is to help you understand possible teams, treatment pathways and estimated costs before making a travel decision. You may decide not to travel or not to proceed with treatment.

It is required before either comprehensive treatment coordination package and is charged separately without credit against the US$2,000 or US$5,000 coordination fee. It is not required for standalone hospital appointment or appointment-plus-interpretation services.

It covers appointment coordination for up to two hospitals selected by you. Dates follow actual clinic schedules. Hospital charges and on-site interpretation are separate. If a service fee above US$100 is needed, we quote it and obtain your agreement before booking.

All services include VIP pathway coordination where applicable to the agreed arrangements. Hospital acceptance, a named specialist, beds, procedure dates and waiting times require hospital confirmation. We coordinate access and timing, but cannot guarantee those decisions or a particular clinical outcome.

The service includes one date adjustment requested at least three working days in advance. Once the appointment is secured, the appointment service fee is non-refundable if you cancel or stop the service. Hospital fees follow the hospital’s rules.

Usually, appointment support with interpretation is sufficient for straightforward visits or treatment. Tell us the screening or service you need and we will confirm the appropriate support and the hospital’s charges. Comprehensive coordination is intended for surgery, interventional care and other complex treatment plans.

It is designed for surgery, interventional care and complex inpatient treatment. After the second opinion and your decision to proceed, we coordinate the agreed plan’s appointments, treatment details, VIP pathways, admission and discharge, with English accompaniment at key milestones. Hospital and third-party charges are excluded.

It covers communication and arrangements for an agreed overall cancer treatment or clinical trial pathway: organizing physician recommendations, helping compare options, coordinating appointments, VIP pathways, admission, treatment arrangements and discharge. This is a coordination fee for the agreed case, separate from the US$300 second opinion and medical costs.

One agreed overall treatment plan counts as one case. Before service, we confirm in writing the treatment objective, hospitals, included stages and endpoint. Repeat trips, multiple admissions, further treatment and follow-up are included only as specified in that scope. A new disease, recurrence or independent treatment plan may need a new scope and quote.

Comprehensive coordination includes English accompaniment at core milestones: specialist consultations, admission, the surgery day if applicable, and discharge. It does not automatically include continuous, all-day or bedside interpretation. Extra accompaniment or continuous interpretation is quoted before being arranged.

Yes. Record organization, written translation, pathology and imaging material transfer coordination, and itinerary planning are included within the agreed case, with no current document-volume cap. Actual courier, hospital, accommodation and transport charges are separate. The coordination service does not include independent clinical re-review of the materials.

No. We coordinate hospital communication, eligibility review and relevant arrangements. The trial team determines eligibility, availability and enrollment according to the study’s requirements. Coordination does not guarantee admission to a trial or access to investigational treatment.

No. The published prices are HSMC service fees. Consultations, investigations, procedures, treatment, medicines and hospital admission are charged separately. Accommodation, transport, visas, courier fees and other third-party charges are also excluded. We confirm the scope and payment arrangements before service.

For non-cancer coordination: US$300 second opinion + US$2,000 per case = US$2,300. For cancer or clinical trial coordination: US$300 + US$5,000 per case = US$5,300. These totals exclude hospital and third-party charges, additional interpretation and any separately agreed services. Treatment estimates may change after hospital assessment.

English is US$200 per session. French, Spanish, Russian or Arabic is US$300 per session. These include appointment coordination and on-site spoken interpretation for the same day at the same campus. Written translation and hospital fees are excluded. Cross-campus support requires a separate quote and staffing confirmation.

English is the default coordination language and is used for hospital-facing coordination. French, Spanish, Russian or Arabic interpretation can be added at US$200 per day, with the scope and staffing confirmed in advance. Extra or continuous accompaniment beyond the agreed support may also require a separate quote.

Additional HSMC services are quoted and agreed before they are arranged. We also help clarify preliminary medical estimates, but hospital investigations and treatment decisions can change the final medical bill. Ask us to confirm any unclear item before proceeding.

For comprehensive coordination, actual costs already incurred for confirmed appointments or bookings are deducted, and the remaining coordination fee is refunded with an itemized settlement. This applies to the coordination package; the separately delivered US$300 second opinion is a distinct service. If treatment has already begun, changes or termination follow your written case agreement.

If a hospital change or cancellation means the affected service cannot be delivered, the affected HSMC service fee is refunded. Any alternative arrangement should be confirmed with you. Hospital and other third-party charges follow the respective provider’s refund rules.

Please request rescheduling at least three working days in advance. Patient lateness, cancellation or a no-show does not qualify for a refund. If HSMC cannot arrange the booked service, the applicable service fee is refunded. Please confirm the date, campus and language before booking.

Before sharing records, we confirm your authorization and the intended hospital or specialist recipients. Contact us first to agree a submission route and the documents needed. This FAQ page does not collect or store medical records and does not accept payment.

Timing depends on record completeness, the specialist’s availability and the hospital’s arrangements. We confirm the expected schedule for your case before proceeding rather than promising one universal timeline. HSMC is not an emergency service; seek local emergency medical care if urgent help is needed.